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Support: skillsaathi.business@gmail.com

SkillSaathi

Refund Policy

What we will do if something goes wrong with an order.

Last updated: 3 October 2026

Thank you for purchasing from SkillSaathi.

As our products are primarily digital products, including eBooks, digital resources and web-based tools, all purchases are considered final.

1. Strict No-Refund Policy

SkillSaathi does not provide refunds for digital products simply because a customer changes their mind, does not use the product, does not find it suitable, or no longer requires it.

There are no refunds for change of mind, lack of use, accidental purchase, or dissatisfaction with the nature of the product.

2. When a Refund May Be Considered

A refund may be considered only when the purchased digital product is technically defective, corrupted or genuinely inaccessible due to a problem with the product itself.

Examples may include:

  • A purchased eBook file is corrupted and cannot be opened
  • The purchased digital product cannot be accessed due to a genuine technical issue
  • A purchased web-based toolkit is not accessible due to a verified product-side technical problem

Minor usability issues or lack of familiarity with the product do not automatically qualify for a refund.

3. Complaint Is Mandatory

Customers must raise a complaint with SkillSaathi if they experience a genuine technical problem.

Refunds will not be processed automatically.

The customer may be asked to provide relevant details such as:

  • Order details
  • Registered email address or phone number
  • Description of the issue
  • Screenshot or screen recording, where applicable

We will review the complaint and attempt to resolve the issue first.

If the product is confirmed to be defective and the issue cannot reasonably be resolved, a refund may be approved.

4. No Refund Without a Valid Complaint

If no complaint is raised regarding a genuine product defect, no refund will be processed.

A refund request based solely on a change of mind or personal preference will not be accepted.

5. Duplicate Purchases

Customers are requested to check their order before completing payment.

Duplicate purchases caused by accidentally purchasing the same product more than once are generally not refundable, unless required otherwise by applicable law.

6. Refund Processing

If a refund is approved, it will normally be processed through the applicable payment method or payment platform.

The time taken for the amount to reflect in the customer's account may depend on the payment provider or bank.

7. Policy Changes

SkillSaathi reserves the right to update this Refund Policy when necessary. The latest version published on this page will apply to future purchases.

8. Contact for Refund/Technical Complaints

For a genuine product-related technical issue, contact:

SkillSaathi

Email: skillsaathi.business@gmail.com

Please include your order details and a clear description of the problem.